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Return Policy
Your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we are here to make it right.
Eligibility for Returns
We gladly accept returns that meet the following conditions:
| Requirement | Details |
|---|---|
| Product Condition | Unused, unopened, and in original packaging |
| Return Window | Within 14 days of delivery date |
Non-Returnable Items
To ensure the safety and integrity of our products, the following items are final sale and cannot be returned:
- Opened or previously used cosmetic products
- Items purchased on sale or clearance
- Gift cards and promotional items
Exchanges & Damaged Items
We stand behind the quality of every product we sell. If your order arrives damaged or defective, we will make it right. Please contact us within 7 days of receiving your order with a photo of the damage and your order details, and we will arrange a prompt replacement at no cost to you.
How to Start a Return
Simply reach out to our team and we will guide you through the process every step of the way.
📧 Email us at: info@cosmeticsquad.com
🌐 Or visit: cosmeticsquad.com/pages/contact
We typically respond within 1–2 business days and are committed to making your experience with Cosmetic Squad a positive one.